Return & Refund Policy
At M&E Bath Studio, customer satisfaction is important to us. If you're not completely satisfied with your purchase, we're here to help.
Return Eligibility
Returns may be requested within 14 days of delivery.
To qualify for a return, items must:
- Be unused and uninstalled
- Be in their original packaging
- Include all accessories and components
- Be in resalable condition
How to Request a Return
Before returning any item, please email info@mebathstudio.com with:
- Your order number
- A description of the issue
- Photos or videos if the item arrived damaged or defective
Please wait for return instructions before sending your item back.
Return Shipping
Unless the return is due to a damaged, defective, or incorrect item, customers are responsible for return shipping costs.
Damaged or Incorrect Orders
If your item arrives damaged, defective, or you receive the wrong product, please contact us within 14 days of delivery. We'll work with you to resolve the issue as quickly as possible.
Refunds
Once your returned item has been received and inspected, we'll notify you of the status of your refund.
Approved refunds are issued to your original payment method. Depending on your financial institution, refunds typically appear within 5–10 business days.